Privacy Statement Close House Cottage

This Privacy Statement explains how we at Close House Cottage use any personal information we collect about you.

How we collect information about you

• On our website when you make a booking and when you use our contact forms with an enquiry
• In our reception from your email and written correspondence
• If you contact us (by phone, email, written or otherwise), we may keep a record of our correspondence with you for record purposes, to improve the quality of our offering and to prevent and detect fraud
• We are also working closely with third parties (including for example, Online Travel Agents) and may receive information about you from them.
• If you use the on site WiFi certain information is transmitted by your device, including but not limited to MAC address, network name and device type. This information is logged by the system to enable your connection.

What information we collect about you
If you make a booking with us or make an enquiry about a potential booking we will collect details that you provide in relation to that booking or query. Information held is likely to include your name, contact details, payment details, information about people or pets travelling with you, information about your booking and any additional information we may need to help meet your specific requirements. We also collect (but do not store) a debit or credit card number to take the deposit equal to xx% of the cost of your booking

How we use the information we hold on you
We will use your contact details (email or home address) to administer your booking, send you confirmation of the booking and an email with more details on how to find us and other information you may find useful for your stay.

We use your home address as part of the card payment processing to validate the card.

After your stay you will receive an automatic email from our booking system asking you to fill in a feedback form.

We text visitors when arriving late or are only staying for 2 nights to check everything is as required.  We also may contact visitors to let them know about local roadworks.  Other than this we will not use your telephone number to contact you unless it is for an emergency and/or we have been unable to contact you by email.

How is your data stored?
All of the personal data you supply us, as part of the booking process, is stored securely on third party systems, Guestlink or Booking.com, and on paper booking forms.

Credit/debit card information may be requested over the phone when a booking is being made. We will never ask you to send us this information electronically.

Debit/credit card details are used for the deposit payment, we do not keep a record of card numbers. Debit/credit card details are stored securely on booking.com and are available for 10 days from booking date only.

We will not share your information with any third party unless there is a legal reason for doing so.

Opt out
Please note that it is not possible to ‘opt-out’ of receiving communication from us which relates to your bookings or reservations.

Non-disclosure to third parties

We do not share your data with any other company for marketing purposes.

We may share your data with agencies such as law enforcement or governmental organisations where we are required to make such disclosures by any applicable law.

We may share your data with banks and payment providers, to authorise and complete payments.

We work with selected Online Travel Agents (OTAs). When you book through these third parties, they will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. They will be acting as a data controller of your information and therefore we advise you to read their
Privacy Policy. These third-party product providers will share required information about you with us (including contact details, accommodation purchased, dates of stay, special requests and payment details) which we will use in accordance with this Privacy Policy. If you provide information on and use third-party sites, the privacy policy and terms of service on those sites are applicable. You should exercise caution and look at the privacy statement applicable to the website in question.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Access to your information
You have the right to request a copy of the information we hold about you. If you would like to request, review, amend or update your information please contact us:

Data Controller
Close House Cottage
Oulston
York
YO61 3RE
OR email us at info@closehousecottage.co.uk